DX Customer Support

Calling DX delivery without the right number means you get through to the wrong team — and they cannot see your consignment at all. Before you dial, use the DX tracking tool at the top of this page first. Entering your tracking number takes under 10 seconds and resolves most delivery questions instantly without a single minute on hold. If tracking does not answer your query, this page lists every DX delivery contact number for Express, Freight, Exchange, 2-Man, and Ireland — matched to your exact tracking number type so you reach the right agent first time.

All DX Contact Numbers at a Glance

There are 4 main DX contact numbers in the UK, each assigned to a specific service division. Using the correct one is the single most important step — an Express agent cannot pull up a Freight consignment and vice versa.

DX Division	UK Phone Number	Opening Hours
DX Express (9–13 digit tracking numbers)	0333 241 5700	Mon–Fri 8 AM–6 PM / Sat 8 AM–4 PM
DX Freight (8 digit consignment numbers)	0333 241 1100	Mon–Fri 8 AM–6 PM / Sat 8 AM–3 PM
DX 2-Man / General Customer Services	0333 241 1188	Mon–Fri 9 AM–5 PM
DX Ireland (Republic of Ireland)	+353 1 506 0182	Mon–Fri

Calls to 0333 numbers cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile, and may be included in your call package depending on your service provider. These are not premium-rate numbers — on most UK mobile plans they come out of your inclusive minutes at no extra charge.

Before you call: Try the DX tracking tool at the top of this page first. Most tracking queries — where is my parcel, has it been delivered, why is my status not updating — are answered instantly without waiting on hold.

DX Contact Numbers 2026 with phone number +44 333 320 5330 and live chat option on smartphone.

Which DX Phone Number Should You Call?

The fastest way to reach the right DX team is to count the digits in your tracking or consignment number. There are 3 situations:

Your number has 8 digits → You have a DX Freight consignment number. Call 0333 241 1100. This team handles pallets, IDW items, 1-Man and 2-Man freight deliveries.
Your number has 9, 10, 12, or 13 digits → You have a DX Express tracking number. Call 0333 241 5700. This team handles standard next-day parcels, DX Secure Flex, DX Secure Business, and DX Exchange deliveries.
Your item originates from or is going to the Republic of Ireland → Call +353 1 506 0182 regardless of your digit count.

If you are unsure which category you fall into, start with the DX tracker above. The result will confirm which division is handling your delivery based on the tracking number format it recognises.

DX Express Contact Number

DX Express is the division that handles all standard next-day parcels, DX Secure deliveries (bank cards, passports, government correspondence), and the new DX SameDay service. If you are a residential customer waiting for a retail parcel or a sensitive item from a bank or government body, this is the number you need.

DX Express UK Contact Details

Contact Method	Detail
Phone (UK)	0333 241 5700
Phone (Ireland)	+353 1 506 0182
Mon–Fri Hours	8 AM – 6 PM
Saturday Hours	8 AM – 4 PM
Sunday	Closed

🔎Step 1: Check the tracker first

Before calling, enter your 9–13 digit tracking number into the DX tracking tool at the top of this page alongside your delivery postcode. “Out for Delivery,” “Delivered,” and “Card Left” statuses are visible instantly — no call needed.

📝Step 2: Gather your details before dialling

When you call 0333 241 5700, have these three things ready before the agent answers:

Your full DX tracking number (9–13 digits, found in your despatch confirmation email or SMS)
Your delivery postcode
The name on the delivery address (if different from your own)

💬Step 3: State your query clearly

Tell the agent whether you are chasing a missed delivery, a late parcel, a tracking error, or a DX Secure item. Giving the query type upfront routes you to the right team within the Express division faster.

Tip: Calls to DX Express are busiest between 9 AM and 11 AM on Mondays. If your query is not urgent, calling after 2 PM midweek gets you through significantly quicker.

DX Exchange Contact

DX Exchange is the membership-based network used by legal firms, courts, financial institutions, and medical organisations for the secure, next-working-day exchange of important documents and specimens. It is not a standard parcel service.

DX Exchange Contact Details

Contact Method	Detail
Phone (UK)	0333 241 5700
Email (UK)	exchange@dxdelivery.com
Membership Enquiries	exchange@dxdelivery.com
Hours	Mon–Fri 9 AM–5 PM

DX Exchange members can also access a cloud platform to securely send files, and a file sharing platform that delivers on security, digital signature, and integration with the Exchange Membership. For new membership enquiries or to join the DX Exchange network, email exchange@dxdelivery.com directly rather than calling the main Express line.

DX 2-Man Contact Number

DX 2-Man (also referred to as DX-2) is the specialist delivery service for high-value or very large items that require two-person delivery to the room of choice — beds, sofas, washing machines, and similar goods.

DX 2-Man Contact Details

Phone(UK): 0333 241 1188

Hours: Mon–Fri 9 AM–5 PM

This is also the general DX customer services number for queries that do not clearly fall under Express or Freight. General customer services are available Monday to Friday, 9 AM to 5 PM. If you have a DX 2-Man delivery booked and need to confirm or change the scheduled window, call 0333 241 1188 with your consignment reference and delivery postcode ready.

DX Ireland Contact Number

For any DX delivery originating from or going to the Republic of Ireland, use the dedicated Irish contact number regardless of which DX division is handling your shipment.

DX Ireland Contact Details

Contact Method	Detail
Phone	+353 1 506 0182
Registered Office	Unit 6B, Northern Cross Business Park, North Road, Finglas, Dublin 11, D11 WA49
Sales Enquiries (ROI)	dublinsales@dxdelivery.com
Hours	Mon–Fri

DX Ireland is a trading name and division of DX Network Services Ireland Limited, a company registered in Ireland with Registered No. 54066. For Irish business customers wanting to open an account or make a sales enquiry, email dublinsales@dxdelivery.com rather than using the UK sales line.

DX Email Addresses by Division

There are 4 official DX email addresses, each for a specific department. Emailing the wrong address causes delays — your message simply gets forwarded internally.

Department	Email Address	Use For
DX Exchange	exchange@dxdelivery.com	Exchange membership, document queries, new member enquiries
DX Sales (UK)	saleshelpdesk@dxdelivery.com	New account enquiries, service quotations for all UK divisions
DX Sales (Ireland)	dublinsales@dxdelivery.com	New account enquiries and service quotations for ROI customers
General Delivery Enquiry	Online form via dxlogistics.com/contact-us	Delivery issues, tracking disputes, feedback

Note: DX does not publish a direct general email address for tracking queries from recipients. Customers are usually directed to use the contact form available on the official DX website or to manage their deliveries through the online portal for specific issues. For the fastest response on a delivery issue, use the tracker above first, then the online enquiry form if more help is needed.

DX Live Chat

DX live chat is available through the official DX website — dxlogistics.com and dxdelivery.com — via the “Speak to an Xpert” function. Live chat is available on the official DX site.

Here is how to access DX live chat in 3 steps:

Go to dxlogistics.com/contact-us or dxdelivery.com/contact-us
Look for the “Speak to an Xpert” button or chat widget — it typically appears in the bottom corner of the contact page
Select your query type (Delivery, Sales, or Feedback) and a support agent will connect during business hours

When DX Live Chat is Available

DX live chat operates during standard customer service hours — Monday to Friday during business hours. It is not available 24/7 and does not operate on Sundays.

Tip: Live chat is best for non-urgent queries like confirming a redelivery window, asking about a delayed freight item, or understanding a tracking status. For urgent same-day issues, calling the relevant phone number above gets you through faster.

DX Despatch Manager image for Business Senders

DX Despatch Manager Business Senders

DX Despatch Manager is the online business portal for DX account holders to book collections, print labels, and track outgoing consignments. It is aimed at businesses sending parcels or freight through DX — not at recipients tracking an incoming delivery.DX Despatch Manager is a fast, modern application that lets you despatch and track DX Express services securely and easily. There are also separate portals for DX Freight customers — one for entering and tracking 1-Man and 2-Man service jobs, and another for booking early collections to increase customer delivery flexibility.

DX Despatch Manager Login Details

Portal	URL	For
DX Express Despatch Manager	despatch.dxdelivery.com	Express account holders — book, label, track
DX Freight Customer Portal	Via dxdelivery.com/your-dx	Freight 1-Man and 2-Man job entry and tracking
Early Collection Booking	Via dxdelivery.com/your-dx	Freight customers booking advance collections
Live IT Support	Via dxdelivery.com/your-dx	Label printing issues, software problems, technical help

If you are a business experiencing a technical issue with DX Despatch Manager — label printing errors, login problems, or software faults — DX provides live online IT assistance for technical issues with printing labels, running software, or similar matters. Access this through the Your DX section on dxdelivery.com.

Note: DX Despatch Manager login credentials are issued by DX when you open a business account. If you have lost access, contact saleshelpdesk@dxdelivery.com or call 0333 241 5700 (Express) or 0333 241 1100 (Freight) during business hours.

DX Registered Office Address

For formal correspondence, complaints escalation, or legal notices, the registered addresses for DX are:

DX UK (DX Network Services Limited) Ditton Park, Riding Court Road, Datchet, Slough, SL3 9GL Company Number: 05026914
DX Ireland (DX Network Services Ireland Limited) Unit 6B, Northern Cross Business Park, North Road, Finglas, Dublin 11, D11 WA49 Registered No: 54066

Note: These addresses are for formal and legal correspondence only. Delivery queries sent by post to these addresses are not processed — use the phone numbers or online enquiry form above for all delivery-related issues.

How to Make a Complaint to DX

If your delivery issue has not been resolved through the standard customer service channels, there are 3 escalation steps:

Step 1: Submit a Formal Complaint via the Online Form

Go to dxlogistics.com/contact-us/delivery-general, select “Feedback,” and describe your complaint in detail. Include your tracking number, the date of the issue, and what resolution you need. DX will respond if a response is required.

Step 2: Escalate in Writing to the Registered Office

If the online form does not produce a satisfactory response within 10 working days, write to DX at their registered office: Ditton Park, Riding Court Road, Datchet, Slough, SL3 9GL. Mark the letter “Customer Complaint” and include your full tracking number and a summary of previous contact attempts.

Step 3: Use a Third-Party Resolution Service

If DX does not resolve your complaint, you can raise it through Resolver (resolver.co.uk) — a free consumer complaints service that manages escalations on your behalf and keeps a complete record of all communications.

Tip: Always note the name of the agent and the date and time of every call to DX. This reference trail significantly speeds up complaint resolution if you need to escalate.

Tips to Get Your DX Issue Resolved Faster

DX delivery driver with parcel and phone in front of DX van. Text: Get Your DX Issue Resolved Faster.

Check the tracker before anything else.

The DX tracking tool at the top of this page shows real-time status — “Out for Delivery,” “Card Left,” “At Depot,” “Delivered.” If the status answers your question, there is no need to call or email at all. Agents can only see the same status data the tracker shows.

Count your digits before you dial.

Calling the Express line with a Freight number (or vice versa) means the agent cannot find your consignment. Eight digits = 0333 241 1100. Nine or more digits = 0333 241 5700. Get this right and you skip the internal transfer.

Call after 2 PM on Tuesday to Thursday.

Monday mornings and Friday afternoons are the busiest periods for DX customer service. Midweek afternoons — particularly Tuesday to Thursday between 2 PM and 4 PM — consistently have the shortest wait times.

Have your postcode ready, not just your tracking number.

DX agents verify your identity using the delivery postcode. If you only have the tracking number, the agent may still be unable to give you full details. Check your confirmation email for the postcode the parcel is being delivered to.

Use the online enquiry form for non-urgent issues.

The “Speak to an Xpert” form on dxlogistics.com creates a logged case with a reference number. This is better than calling for non-urgent matters because it gives you a paper trail and a formal response in writing.

Contact the sender in parallel.

Business senders have direct access to the DX business tracking portal and can raise an investigation from their end far faster than you can as a recipient. If your parcel is delayed or lost, contact the retailer or sender at the same time as DX — not after.

Never pay a redelivery fee via text or email.

DX has confirmed this is a scam. Real DX drivers do not ask for payment at the door and DX will never send a payment link by SMS to release your parcel. Report suspected scam messages to 7726 (free on all UK networks) and contact DX directly on 0333 241 5700 to confirm the status of your delivery

For DX Despatch Manager issues, use the live IT support portal.

Business senders experiencing label printing errors or software problems should use the live IT assistance portal at dxdelivery.com/your-dx rather than the customer service phone line — it connects you directly to technical support rather than a general agent.

Frequently Asked Questions

The main DX delivery contact number in the UK is 0333 241 5700 for DX Express (9–13 digit tracking numbers) and 0333 241 1100 for DX Freight (8 digit consignment numbers). For Ireland, call +353 1 506 0182.

Calls to 0333 numbers cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile, and may be included in your call package depending on your service provider. They are not free, but they are not premium-rate either.

DX Express customer service is open Monday to Friday 8 AM–6 PM and Saturday 8 AM–4 PM. DX Freight customer service is open Monday to Friday 8 AM–6 PM and Saturday 8 AM–3 PM. General customer services (0333 241 1188) operate Monday to Friday 9 AM–5 PM. All lines are closed on Sundays.

First, use the DX tracking tool at the top of this page to confirm the current status. If the status shows “Card Left,” use the calling card reference to arrange redelivery at dxdelivery.com/delivery. If you need to speak to someone, call 0333 241 5700 (Express) or 0333 241 1100 (Freight) with your tracking number and postcode ready.

The DX freight contact number is 0333 241 1100, open Monday to Friday 8 AM–6 PM and Saturday 8 AM–3 PM. Use this for all DX Freight consignments — these have 8-digit consignment numbers for pallets, IDW items, and 1-Man or 2-Man deliveries.

Yes. Live chat is available on the official DX site via the “Speak to an Xpert” function on dxlogistics.com/contact-us and dxdelivery.com/contact-us. It operates during standard business hours and is best suited to non-urgent delivery queries.

A DX tracking number is the unique reference assigned to your shipment. DX Express tracking numbers are 9–13 digits long. DX Freight consignment numbers are exactly 8 digits. You find it in your despatch confirmation email or SMS from the sender.

DX does not publish a general tracking query email. For Exchange membership queries, email exchange@dxdelivery.com. For UK sales and account enquiries, email saleshelpdesk@dxdelivery.com. For Ireland sales, email dublinsales@dxdelivery.com. For delivery issues, use the online enquiry form at dxlogistics.com/contact-us.

DX Despatch Manager is the online business portal for DX account holders to book collections, print shipping labels, and track outgoing consignments. It is accessed at despatch.dxdelivery.com and is for business senders — not for recipients tracking an incoming delivery.

Go to despatch.dxdelivery.com and log in with the credentials issued when you opened your DX business account. If you have lost access or are experiencing technical issues, contact DX IT support via the live assistance portal at dxdelivery.com/your-dx or call 0333 241 5700.

For all DX deliveries originating from or going to the Republic of Ireland, call +353 1 506 0182. The DX Ireland office is at Unit 6B, Northern Cross Business Park, North Road, Finglas, Dublin 11, D11 WA49.

Yes — and it is the fastest option. Use the DX tracking tool at the top of this page. Enter your tracking number and delivery postcode to see real-time status, location history, and estimated delivery window instantly.

Business customers should call 0333 241 5700 for DX Express account queries, 0333 241 1100 for DX Freight, or 0333 241 1188 for 2-Man and general account enquiries. For new business accounts, email saleshelpdesk@dxdelivery.com.

Submit a complaint via the “Feedback” form at dxlogistics.com/contact-us. If unresolved after 10 working days, write formally to DX at Ditton Park, Riding Court Road, Datchet, Slough, SL3 9GL. For independent escalation, use Resolver at resolver.co.uk.

Try calling at off-peak times — Tuesday to Thursday between 2 PM and 4 PM have the shortest wait times. Alternatively, use the “Speak to an Xpert” online form on dxlogistics.com, which logs your case and generates a reference number for follow-up.

conclusion

The right DX delivery contact number depends entirely on what type of shipment you have. Eight digits means Freight — call 0333 241 1100. Nine or more digits means Express — call 0333 241 5700. Ireland items always go to +353 1 506 0182. And for tracking queries, the DX tracker at the top of this page gets you the answer in seconds — no hold music, no transfers, no waiting.