Contact Us
Please read before contacting us. This website is an independent DX tracking resource. We are not DX Group, DX Network Services Limited, or dxdelivery.com. We cannot investigate your delivery, contact DX on your behalf, or access any DX delivery records. For all delivery queries, please contact DX directly using the details listed below.
Contact This Website
If you have a question specifically about dxtrackings.co.uk — a content error, a broken tracking tool, a copyright concern, a feedback suggestion, or an advertising enquiry — reach us here:
Email: contact@dxtrackings.co.uk
Response time: We aim to reply within 2 business days.
We are a small independent site and we read every genuine message.
What We Can Help With
There are 3 things we can genuinely assist with:
Content corrections — If you spot an error in our articles, an outdated phone number, an incorrect depot address, or a factual mistake anywhere on this site, please let us know. We take accuracy seriously and update our content promptly.
Tracking tool issues — If the tracker at the top of any page is returning an error, loading incorrectly, or not responding, let us know. Include your browser name and whether you are on a phone or desktop to help us diagnose the issue faster.
General feedback — Suggestions for new content, topics you want us to cover, or feedback on existing guides are always welcome.
What We Cannot Help With
We are not DX. Please contact DX directly for any of the following:
| Your Query | Who to Contact |
|---|---|
| Where is my parcel right now? | Use the tracker above, then call DX |
| My delivery was not attempted | Call DX Express: 0333 241 5700 |
| I need to rearrange a redelivery | Visit dxdelivery.com/delivery |
| My parcel is damaged | Contact the sender and DX directly |
| I need a depot address | Visit dxdelivery.com/depot-network |
| No calling card was left | Call 0333 241 5700 |
| My DX Freight item is missing | Call DX Freight: 0333 241 1100 |
| DX Ireland delivery query | Call +353 1 506 0182 |
| DX Exchange membership | Email exchange@dxdelivery.com |
Contact DX Delivery Directly
For all delivery queries, use these official DX contact details:
DX Express (9–13 digit tracking numbers)
Phone: 0333 241 5700
Hours: Monday to Friday 8 AM–6 PM / Saturday 8 AM–4 PM
DX Freight (8 digit consignment numbers)
Phone: 0333 241 1100
Hours: Monday to Friday 8 AM–6 PM / Saturday 8 AM–3 PM
DX 2-Man and General Enquiries
Phone: 0333 241 1188
Hours: Monday to Friday 9 AM–5 PM
DX Ireland
Phone: +353 1 506 0182
Hours: Monday to Friday
DX Live Chat
Available at dxlogistics.com/contact-us via the “Speak to an Xpert” function during business hours.
DX Redelivery
Visit dxdelivery.com/delivery with your calling card reference to rearrange a missed delivery online.
Report a Scam
If you have received a suspicious text message or email claiming to be from DX and asking for payment to release or redeliver your parcel, do not click any links. This is a known scam and has no connection to this website or to DX Group.
Report it to 7726 (forward the suspicious text — free on all UK mobile networks) and to Action Fraud at actionfraud.police.uk or by calling 0300 123 2040. Then contact DX directly on 0333 241 5700 to confirm the real status of your delivery.