DX Tracking – Track your DX freight

Track my item

Whether you are waiting for a parcel, a legal document, a bank card, or a large freight item, DX tracking gives you real-time visibility of exactly where your shipment is right now. Use the DX tracker tool above to check your delivery status instantly — just enter your tracking number and postcode. This guide explains every reference type you can use, what each status means, how to rearrange a missed delivery, and what to do when tracking is not working.

What Is DX Delivery?

DX Delivery — officially known as DX Group — is one of the UK and Ireland’s leading independent logistics providers. Founded in 1975, DX became a go-to solution for businesses during the Royal Mail postal strikes of that decade and has grown steadily ever since. Their network now covers almost 100% of UK and Ireland business and residential addresses.5

Today, DX has evolved into a major end-to-end mail, parcel, and freight operator, delivering over 92 million items annually. The company operates through two main divisions: DX Express (for secure, next-day courier services) and DX Freight (for IDW — Irregular Dimensions and Weight — and heavy logistics). With a network of 110 depots and new Super Sites in Birstall and Wellingborough, DX is a trusted partner for both public and private sector organisations.

Why people use DX:

Next-day and timed delivery for parcels under 25 kg

Specialist secure delivery for bank cards, passports, and legal documents

Heavy freight and 2-Man delivery for large or awkward items

Document Exchange network for legal firms and medical institutions

DX SameDay, launched in April 2025, offers collection and delivery on the same day, around the clock, every day of the year, operated from a hub in Wednesfield, West Midlands

How to Track a DX Delivery?

There are two ways to track a DX parcel: using the tracker on this page or using the booking platform the sender used.

Method 1: Use the DX Tracker Above (Fastest)

The tracking tool at the top of this page supports all DX reference types — tracking numbers, consignment numbers, airway bill numbers, and calling card references. There are 3 steps:

Locate your DX tracking number from your despatch confirmation email, SMS, or shipping label
Enter the number into the tracker above and add your delivery postcode when prompted
Click Track — your real-time status, location history, and estimated delivery window will appear instantly

Tip: Always have your delivery postcode ready. DX requires postcode verification on Express deliveries as a security step — without it, results may not display.

Method 2: Track via Your Booking Platform

If you bought from a retailer who shipped via Parcel2Go, Parcel Monkey, Interparcel, or another booking partner, you can also track through that platform using the same DX reference number. All you need is your DX tracking code or your platform booking reference to get complete visibility of your package from collection to delivery.

DX Tracking Number Formats — Which One Do You Have?

Before you track, you need to know what type of reference number you have. DX uses several formats depending on the service division. The standard tracking number is typically a numerical code that can be 9, 10, 12, or 13 digits long. Some specific services or calling cards may use an 8-digit sequence. Consignment numbers can vary but are usually distinct numerical sequences provided on the shipping label.

Here is a full breakdown:

Reference Type	Format	Where to Find It
DX Express Tracking Number	9–13 digits	Confirmation email or SMS from sender
DX Freight Consignment Number	8 digits	Shipping label or despatch note
Calling Card Number	8 digits	Left by driver after a missed delivery
Customer Reference	Varies (e.g. PM_XXXXX)	Order confirmation or booking platform
Airway Bill Number	Numeric sequence	Physical barcode label on the parcel

All of these formats are accepted by the tracking tool at the top of this page. Enter the number exactly as shown — no spaces, no extra characters.

Note: If your tracking number contains 8 digits, call 0333 241 1100. If it contains 9, 10, 12, or 13 digits, call 0333 241 5700. If your item originates in the Republic of Ireland, call 00 353 1506 0182.

How to Track DX with an Airway Bill

An airway bill (AWB) is the physical barcode label attached to your shipment. For DX airway bill tracking, the number printed beneath the barcode on the shipping label is your consignment or tracking number — and it works directly in our tracker above.

There are 4 steps to track using a DX airway bill number:

Look at the barcode label on your parcel or shipping documentation
Note the numerical sequence printed directly below the barcode
Enter that number into the DX tracker at the top of this page (include all digits — no spaces)
Add your delivery postcode if prompted, then click Track

A tracking or consignment number is the barcode-related number for your DX delivery or collection. This barcode is scanned as an item moves from collection through to delivery. Your reference number will be provided by the company you purchased from.

Tip: If the airway bill number returns no result, check whether the label has a secondary reference labelled “Ref” or “Customer Ref” and try that instead.

DX Express Tracking

DX Express

Handles fast, secure next-day parcel delivery for items under 25 kg to both business and residential addresses across the UK and Ireland. There are 5 DX Express services you can track using the tool above:

Standard Express

Next-day delivery for standard parcels under 25 kg. Your tracking number is 9–13 digits.

DX Secure Flex

A premium next-day delivery product aimed at consumer recipients of items requiring verified receipt. Before the courier arrives, recipients are notified by text or email and can monitor the driver’s progress via live GPS tracking. They can adjust delivery preferences in advance, including changing the delivery date, nominating a neighbour, or specifying a safe place. On delivery, the courier provides photographic proof, a GPS location scan, and a three-point door description.

DX Secure Business

Secure collections and deliveries for business addresses within business hours.

DX Exchange

Members-only network for legal documents and medical specimens, with post-5 PM collection and pre-9 AM delivery.

DX SameDay

Same-day courier service operating 24/7, 365 days a year across the UK.

For all DX Express items, enter your 9–13 digit tracking number and delivery postcode into the tracker at the top of this page to get live status updates.

DX Freight Tracking

DX Freight specialises in items that are too large, too heavy, or too awkwardly shaped for standard couriers. DX Freight specialises in handling items with irregular dimensions and weight (IDW), making an excellent choice for shipping large or heavy items that exceed 25 kg and 1.8 meters.

There are 4 DX Freight services, all trackable using our tool above:

DX Freight 1-Man — Next-day delivery for freight items up to 6 metres in length.
DX Freight 2-Man — Room-of-choice delivery for heavy or high-value large items, with a scheduled delivery window arranged with the recipient.
DX Logistics — Full supply chain solutions including warehousing, transportation, and inventory management.
DX International — Tracked delivery to Europe and worldwide via road, sea, and air.

For DX freight tracking, your consignment number is 8 digits. Enter it into the tracker above with your delivery postcode. Freight items may have a scheduled delivery window arranged separately — check your confirmation text or email for any pre-booked time slot alongside your live tracking result.

DX Secure Tracking

DX Secure is the specialist service for high-value, sensitive, or identity-critical items. Banks, government bodies, healthcare providers, and financial institutions use it to deliver:

Bank cards and cheques
Passports and government correspondence
Legal documents and contracts
Medical specimens

When your DX Secure item is due, you will receive an SMS or email notification before the driver arrives. You can monitor the driver’s live GPS location on delivery day and adjust preferences including safe place, neighbour nomination, or a new delivery date — all via the link in your notification text.

To check the broader status of your DX Secure item (depot scans, despatch, out for delivery), enter your tracking number into the tracker at the top of this page. Live GPS tracking on delivery day is handled separately via the DX driver notification link you receive by SMS.

Important: A DX Secure driver will never ask you for payment at the door. If this happens, refuse and report it to DX immediately on 0333 241 5700.

DX Night Freight Tracking

DX Night Freight is a scheduled overnight freight service for business customers. It is designed for time-critical pallets and large consignments that are collected in the evening and delivered to business premises before operations begin the following morning.

For DX Night Freight tracking, there are 3 steps:

Locate your 8-digit consignment number from your despatch documentation
Enter it into the DX tracker above alongside your delivery postcode
Click Track to view the current status

Note: If tracking is not updating overnight, allow until 7–8 AM the following morning. Night Freight depot scans are batch-processed on arrival and do not always generate real-time intermediate updates during transit.

Night Freight customers experiencing tracking gaps after 8 AM should call DX Freight customer service on 0333 241 1100 (Monday to Friday, 8 AM to 6 PM and Saturday, 8 AM to 3 PM).

DX Tracking Status Meanings Explained

You have entered your number into the tracker and a result is showing — but what does each status actually mean?

Tracking Status	What It Means
Despatched / Collected	DX has collected the item from the sender. It is now in the DX network.
In Transit / At Depot	Your parcel is moving between depots or being sorted at a DX facility.
Out for Delivery	Your parcel is loaded onto a van and is being delivered today.
Delivery Attempted	The driver came but no one was available. A calling card was or will be left.
Card Left	A “We Missed You” card has been left. Use the reference on it to rearrange redelivery.
Delivered	The item has been successfully delivered. Electronic Proof of Delivery (ePOD) is available.
Awaiting Collection	The item is held at a DX depot for you to collect in person.
Exception / Problem	There is an issue with the delivery — contact DX directly for details.

Tip: If the status has not updated for more than 24 hours on a standard Express service, it does not always mean your parcel is lost. Overnight transit between depots does not always generate intermediate scans. Wait until the following morning before contacting DX.

How to Rearrange or Book a DX Redelivery

Missed a delivery? Here is exactly what to do.

❓ Step 1: Find Your Calling Card

The DX driver will leave a “We Missed You” calling card at your door. On the calling card you will find either a tracking or consignment number that you can use to track your item or, if available, book a redelivery.

🔎Step 2: Check the Status First

Enter the calling card reference number into the tracker at the top of this page to confirm the current status of your item before arranging redelivery. This tells you whether the parcel is back at depot and eligible for redelivery.

⚙️ Step 3: Rearrange Your Delivery Now

Use the tracker at the top of this page .Enter your reference number from the calling card to:

Select a new delivery date
Nominate a safe place e.g. porch, bin store, side gate
Redirect to a neighbour
Arrange collection from your nearest depot

Note: If these options are not shown in the tracker above, please call us directly using the contact numbers in the section below.

✅Step 4: Confirm and Wait

After rearranging, DX will send a confirmation SMS or email. Keep your phone available on the new delivery date — DX Secure Flex deliveries will send a live driver link before arrival.

DX Tracking Not Working — Fixes

If the tracker above is returning an error, a blank result, or “reference not valid,” work through these fixes in order:

Check the digit count

If your tracking number contains 8 digits, call 0333 241 1100. If it contains 9, 10, 12, or 13 digits, call 0333 241 5700. The wrong number type is the most common cause of empty results.

Enter your delivery postcode

Many DX Express results will not display without the recipient’s postcode. Make sure you are entering the destination postcode — not the sender’s.

Allow 24 hours after despatch

If the sender only just booked the collection, the tracking reference may not yet be active in the DX system. Wait until the following morning and try the tracker again.

Check for a typo

A single wrong digit returns nothing. Copy the number directly from your email or SMS rather than typing it manually.

Try your booking platform reference

If you bought from a retailer who shipped via Parcel2Go or Interparcel, also try your platform booking reference — some booking references resolve where the DX number alone does not yet show data.

Contact DX directly

If none of the above works, DX customer service can locate your item by delivery address. Use the contact numbers in the section below matched to your tracking number digit count.

DX Customer Service Numbers

DX’s Customer Service team will help if your tracking number is not working. Calls to 0333 numbers cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile, and may be included in your call package depending on your service provider.

Tracking Number Digits	Contact Number	Service Hours
8 digits (Freight)	0333 241 1100	Mon–Fri 8 AM–6 PM / Sat 8 AM–3 PM
9, 10, 12, or 13 digits (Express)	0333 241 5700	Mon–Fri 8 AM–6 PM / Sat 8 AM–4 PM
Republic of Ireland items	00 353 1506 0182	Mon–Fri

You can also contact DX via the “Speak to an Xpert“ enquiry form on dxlogistics.com for non-urgent queries about a delivery.

Fraud Warning — DX Delivery Scams

Fraudsters send fake DX delivery text messages asking recipients to pay a “redelivery fee” by clicking a link. This is a scam — it has nothing to do with DX Group or this tracking tool.

The real DX will never:

Ask you to pay a redelivery fee by text or email link
Ask for payment at the door
Request your bank or card details to release a parcel

If you are ever asked for payment by a delivery driver, refuse and contact DX to let them know. Delete any suspicious messages claiming to be from DX and do not click any links inside them. Report scam texts to 7726 (free on all UK networks).

Tips for Managing Your DX Delivery

Retailers bury it inside long despatch emails. Copy the DX reference number into your phone notes as soon as you receive it — you will need it fast if a delivery is missed.

If the status shows “Out for Delivery” before 9 AM, the van is loaded and your item is coming today. If it still shows “At Depot” at 9 AM, your delivery is likely scheduled for later in the day or may slip to the next working day.

The postcode DX checks against is where the parcel is going — the recipient’s address. If you are tracking a work delivery from home, enter the work postcode in the tracker above, not your home postcode.

For DX Secure Flex deliveries, you get an SMS with a link to adjust delivery preferences before the driver reaches your door. Use it immediately — last-minute changes after the van has left the depot are not always processed in time.

The 8-digit reference on the card the driver leaves is sometimes different from the number in your confirmation email. Always use the calling card number specifically when rearranging redelivery on dxdelivery.com/delivery.

DX Express and DX Freight have completely separate customer service lines. Calling the wrong one means the agent cannot find your consignment. Match your number digit count to the correct line before you call.

DX Night Freight does not always scan at intermediate stages during overnight transit. Check the tracker above from 7 AM the following morning — the delivery status typically updates on arrival at the destination depot.

The sender has direct access to DX’s business tracking portal and can raise an investigation faster than you can as a recipient. Give them the opportunity to chase it before calling DX yourself.

Image showing a blue parcel box with a checkmark, with text Tips for Managing Your DX Delivery

DX Services Comparison

Service	Best For	Weight Limit	Speed	Tracking Number Format
DX Express Standard	Standard parcels, business & residential	Under 25 kg	Next working day	9–13 digits
DX Secure Flex	Bank cards, passports, high-value consumer items	Under 25 kg	Next working day	9–13 digits + live GPS
DX Secure Business	Secure business-to-business deliveries	Under 25 kg	Next working day	9–13 digits
DX Exchange	Legal documents, medical specimens	Documents only	Pre-9 AM	Member reference
DX SameDay	Urgent same-day courier (UK)	Varies	Same calendar day	Real-time
DX Freight 1-Man	Large freight, IDW items up to 6 m	Over 25 kg / 1.8 m+	Next working day	8 digits
DX Freight 2-Man	Heavy or high-value, room-of-choice delivery	No standard limit	Scheduled window	8 digits
DX International	Europe and worldwide freight	Varies	2–7+ working days	Partner tracking

So, DX Express Standard is the best option for everyday parcels under 25 kg going to any UK or Ireland address — it is fast, fully trackable via the tool above, and covers both business and home deliveries. If you are expecting something from a bank or government body, it almost certainly came via DX Secure Flex, which adds live GPS tracking on delivery day on top of the standard status updates.

Frequently Asked Questions

DX tracking is the system that lets you monitor the real-time location and status of a parcel, freight item, or document being delivered by DX Group across the UK and Ireland. Use the tracker at the top of this page to check your status using any DX reference type.

Enter your tracking number, consignment number, airway bill number, or calling card reference into the tracker at the top of this page. Add your delivery postcode when prompted and click Track

A DX tracking number is the unique barcode-related reference assigned to your shipment. It is typically 9–13 digits for Express items and 8 digits for Freight items. You find it in your despatch confirmation email, SMS, or on the shipping label.

The DX airway bill number is the numerical sequence printed below the barcode on the physical shipping label. For tracking purposes, it functions identically to a consignment or tracking number — enter it into the tracker above exactly as printed.

DX Express handles standard next-day parcels under 25 kg for business and home addresses. DX Freight handles items over 25 kg or 1.8 m in length — including pallets, furniture, white goods, and industrial equipment.

First, check the status of your item using the tracker above. Then visit dxdelivery.com/delivery with the reference number from your calling card to select a new delivery date or safe place option.

The most common reasons are: overnight transit with no intermediate depot scan, the reference was only recently created and is not yet active, or the delivery postcode is missing or incorrect. Allow 24 hours and try the tracker above again before contacting DX.

It means your parcel is loaded onto a delivery van and is scheduled for delivery today. DX Secure Flex customers will also receive a live driver GPS link by SMS.

No. DX Group operates completely independently of Royal Mail. It is a private logistics company.

Not directly via the tracker above. Contact the sender first — they can provide the reference from their despatch records. You can also call DX customer service with your delivery address and order details.

Yes. Saturday deliveries are available on some DX Express services. DX Express customer service is open Saturday 8 AM to 4 PM and DX Freight customer service is open Saturday 8 AM to 3 PM.

DX Night Freight is an overnight scheduled freight service for business customers. Collections happen in the evening, with delivery to business premises before the following morning. Track your Night Freight consignment using the tool above with your 8-digit reference number.

DX Secure tracking covers the specialist service used by banks, government bodies, and healthcare providers for high-value or identity-critical deliveries. It includes live GPS driver tracking on the day of delivery via a link sent to your phone, plus standard status updates trackable via the tool above.

Call 0333 241 1100 for 8-digit (Freight) references, or 0333 241 5700 for 9, 10, 12, or 13-digit (Express) references. For items originating in Ireland, call 00 353 1506 0182.

Illustration of a person standing next to a large blue question mark with FAQs text for the Frequently Asked Questions section

Conclusion

Tracking a DX delivery is straightforward once you know your reference type and have your delivery postcode ready. For the fastest result, use the DX tracker at the top of this page — it accepts all DX reference formats and returns live status, location history, and estimated delivery windows in one place. If the tracker shows no result after 24 hours, match your tracking number digit count to the correct DX customer service line and call them directly.